The Centerix Solution suite is Multi Channel Interaction Contact Center solution that helps you control costs and improve operational efficiencies with information management and functional tools to manage blended voice, email, and web-based communications.

Managing inbound, outbound, and blended customer contacts. This integrated, scalable system includes the key technologies that call centers need most, including:

  • Multi-Channel Interaction Contacts (including email, web and fax)
  • Predictive Dialing
  • IP Communication Platform
  • Inbound Contact Management and ACD with Skills-based Routing
  • Universal Queue
  • IVR Self Service and Automated Broadcast Messaging
  • CTI for Intelligent Screen Pops and Integrated Agent Desktops
  • Digital Recording and Quality Assurance
  • Real Time Monitoring